Return Policy
Last updated:
Overview
At threxxonvork, we are committed to providing high-quality seasonal floral arrangements. Due to the perishable nature of our products, we have specific policies regarding returns, refunds, and exchanges.
Perishable Nature of Products
Flowers and floral arrangements are perishable items with a limited lifespan. Once delivered or collected, they begin to age naturally. We cannot accept returns of perishable floral products that have been delivered or collected.
Quality Issues
If you receive an arrangement that does not meet our quality standards or is damaged upon delivery, please contact us immediately within 24 hours of receipt. We will work with you to resolve the issue, which may include:
- Replacement of the arrangement
- Full or partial refund, depending on the circumstances
- Store credit for future purchases
Custom Orders
Custom floral arrangements are created specifically for your order and cannot be returned or refunded once work has begun, unless there is a quality issue or error on our part. Custom orders may require a deposit, which is non-refundable if you cancel after work has commenced.
Cancellations
Cancellation requests must be made at least 48 hours before the scheduled delivery or collection date. Cancellations made within 48 hours may be subject to a cancellation fee to cover costs already incurred.
Refunds
Refunds, when applicable, will be processed using the original payment method within 14 business days. Refunds are only available for:
- Quality issues or damage upon delivery
- Errors in order fulfilment on our part
- Cancellations made within the required timeframe
Exchanges
Due to the perishable nature of our products, we do not offer exchanges. If you are not satisfied with your arrangement due to a quality issue, please contact us to discuss a replacement or refund.
Care Instructions
To ensure the longevity of your arrangement, please follow the care instructions provided. We are not responsible for arrangements that deteriorate due to improper care or environmental conditions beyond our control.
Contact Us
If you have any questions about our Return Policy or need to report a quality issue, please contact us:
threxxonvork
Tuxhill Rd, King's Lynn PE34 4PX, United Kingdom
Phone: +44 1553 828406
Email: feedback@threxxonvork.world
Your Consumer Rights
This policy does not affect your statutory rights as a consumer under UK law. If you are a consumer, you have certain rights regarding faulty or misdescribed goods under the Consumer Rights Act 2015.